How to deal with customer complaints?

Start by understanding who your reviewers are and why they're writing their reviews. This will give you clarity, showing you how to respond. If they're unhappy, make things right. If they're misguided, share the facts. If they're abusive, monitor but do not engage with their complaints.

Common ways to handle customer complaints?

Common approaches include: Apologizing and owning mistakes, take the conversation offline, look for a win/win solution to the customer's problem. While these are common approaches to customer complaints, they're not always the best.

What are the 5 steps to handling a customer complaint?

Here are several approaches you can take: Ask for more information. Gather intel from customers. Apologize and look for opportunities to make things right. Offer incentives to compensate customers for the loss of their time and money. Ask customers for feedback or updates to their review.

What is the best way to respond to a customer complaint?

Here are some actionable steps you can take to respond to your customer complaints. (1.) Listen to your reviewer, (2.) be transparent, (3.) cite your sources, (4.) be timely, (5.) watch your tone, (6.) offer next steps, (7.) escalate to management, (8.) apply the 80/20 rule.

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Automate GatherUp With Zapier

October 19, 2017

We are very excited to share that GatherUp has an official Zapier app to help you automate your reputation management work with ease. Zapier is the fastest and easiest way to integrate GatherUp with hundreds of other popular web applications like Quickbooks Online, MailChimp, Gmail, Square, Salesforce and more. All without writing a single line of code.

Automate Adding Customers To GatherUp

We have outlined in the past how to use Zapier to automate customers flowing into GatherUp from other platforms so you can send feedback requests to those customers without lifting a finger.

Send a feedback request after a Freshbooks invoice is sent
Send a feedback request after a customer is added to MailChimp
Send a feedback request after a customer is invoiced in Quickbooks Online
Send a feedback request when a customer is added to Google sheets.

These are just a few of the existing uses to automate feedback requests and with Zapier’s hundreds of apps you can explore the connection right for you.

Automate Actions After Receiving Customer Feedback

While automating customers into GatherUp is a very popular use of Zapier, it doesn’t stop there. You can maximize efficiency with connect GatherUp to platforms like HelpScout and Gmail.

Populate happy or unhappy customers from GetFiveStars into HelpScout
Send emails from Gmail after a customer leaves feedback with GatherUp

See Some Of Our Existing Zaps Below

Aaron Weiche

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