Irene Abdou, a photographer, asked this question on a recent post about how willing folks are to leave a review. And it is a question that more than a few small business folks ask: “I’ve never understood WHY people who are happy, though, still won’t write a review. That would be a great research topic…” 7 […]
read more »We all know that most consumers read reviews. But how many are willing to actually leave reviews? In the U.S., over the past 3 years of conducting our survey, consumers willingness to leave reviews has consistently increased. Survey Results Consumers reporting that they never leave reviews dropped almost in half over the period and those […]
read more »Here is something you probably see daily online. An upset customer takes to the Internet to voice their disappointment with a business. More and more it’s not just on review sites, it’s in your Twitter stream or your Facebook feed. I came across this post on my local community group page this week, the group […]
read more »Every day, we start the morning excited to improve GetFiveStars with new features and capabilities. Our goal is to add value to the product every day, in ways that are meaningful to your business. Here’s an update on what we’ve completed and shipped last month. Take a look, and let us know what else you’d […]
read more »This month we showed the new Tag Testimonial Widget, which enables you to build out compelling content for your product, service, service area or staff pages which helps you in the search results for your business. We also previewed some of the other things we are working on and answered lots of great questions. Watch […]
read more »Using GetFiveStars to collect customer feedback and testimonials provides a great way to understand customer sentiment and to build out content for a strong testimonial page or a location landing page on your own website using our Testimonial Widget. Now it can also be used to build out compelling content for your product, service, service […]
read more »Google has recently update hotel reviews to include much more granular review detail by traveler type about any particular hotel. This was first spotted in testing by Sergey Alakov about a month ago and it has now gone live. Google’s Goal Of Single Source Like many recent Google Local updates of late, this addition appears […]
read more »I want to provide a simple guide to break down what Net Promoter Score is, the formula to calculate your score and why you need to use it for your business. This article will help you understand how Net Promoter Score (NPS) informs you of your customers likelihood of referring other customers to your business. These word of […]
read more »One of our most important goals is to add value consistently – features and optimizations that make your life easier or deliver more value to you. We wake up every day excited to craft and refine GetFiveStars based on your feedback, changes in the industry, and our research and data. Even though we’ve had great […]
read more »The release of our new reporting engine has really created some fantastic opportunities to benefit from the data we collect and display. One of the big additions to reporting is the comparison feature you’ll find in the Net Promoter Score Report and the Review Report. A few single location businesses have asked how they can […]
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