The goal of the Customer Success department at GetFiveStars is to ensure the success of your business. Two of the most powerful tools we offer are our pre-sales demo and concierge meeting. Businesses that take advantage of these are some of the most successful GetFiveStars users. Let’s take a closer look at each of the […]
read more »The internet has made customer reviews ubiquitous, and smart businesses not only recognize the importance of these reviews, they actively manage them. According to one HBS study, the researcher determined that a one-star increase in Yelp rating leads to a 5-9 percent increase in company revenue. And the NY Times recently published an article about […]
read more »For Barbara Oliver, of Barbara Oliver Jewelry, something amazing happened on the way to a Google review. She got answers to her Google Questions. But not just any answer. Google’s Question & Answer Feature Barbara Oliver, like most small business owners, was alarmed when I called her and described the new Google Question & Answer […]
read more »We’ve been busy this summer – and not just at BBQs and 4th of July parties! In this month’s webinar we previewed some new capabilities that will be coming within the next few weeks. For example, we showed our new Feedback Flows – which allow you to quickly change your objectives from collecting feedback and […]
read more »This month we talked about “point and click” integrations with GetFiveStars, and social sharing for your testimonials. We also had some great discussions as usual, and answered questions too. Watch the Webinar Recording In the webinar, we went into some details on new integration possibilities, and also showed how the new social sharing features work. […]
read more »Increasingly, consumers are getting in touch with your business directly from the Google search results and not clicking any of the links and local resources. A recent study by MOZ on Google searches revealed that 34% of searches result in no click at all. They are visiting your website less. Yet more “low funnel” consumers […]
read more »First noticed by Chris Barnard, the owner of 1LocalBusiness.com, Google is offering up this very slick way for a small business to leverage their Google reviews – a tool that allows them to print a large poster of their positive review snippets. Available at SmallThanks.WithGoogle.com, a business simply starts typing their business name and selects it […]
read more »Getting a testimonial from a happy customer is a wonderful feeling. Why not tell the world about it? Our new social sharing feature makes it easy to spread the good word. With one click, you can share your testimonials on Facebook, Twitter, Google+ or LinkedIn. Social Sharing icons are automatically activated and will work out-of-the […]
read more »Kirsty TG Ah summertime. BBQs, hanging out at the beach, and coding up new features. That’s what we’ve been doing – adding, refining and polishing GetFiveStars. If you are a customer of ours, you know we live to add value to GetFiveStars for you every day. Here are some of the things we’ve added recently. […]
read more »Our previous survey results showed clearly that US Consumers have been increasingly embracing the idea of writing reviews not just reading them. As we saw the number of US consumers that never wrote reviews dropped from 58.2% in 2014 to 31.5% today. That raised the question for me of how international consumers compared to those […]
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