In this month’s webinar, In this month’s webinar we showed the beta of our new Success Report – this new report gives you the best view of your ratings and reviews success all in one place. We also answered questions about Google Q&A and previewed some exciting upcoming features. The slides and recording of the webinar […]
read more »Several weeks ago two businesses were in the news having started lawsuits in regards to reviews. In one case, the suit makes all kinds of sense, even though they might lose. In the other, it makes little sense even though they might win. Situation One – A small winery in California is suing Google in […]
read more »For the first time, you open the doors to your first customers. After all of the dreaming, planning, preparation and hundreds of other tasks big and small, your small business is now open for business. What took months or maybe even years of work to get to this point is about to take flight. But […]
read more »It’s a brave new world of online reviews. As a business owner you get that. You won’t just wait for reviews to happen, but are going to implement processes that insure that your business will get its fair share of reviews. You have trained all of your employees about the value of asking for reviews, […]
read more »Our May 2018 webinar reviews some big changes to a few areas that released the week prior into the platform. Our slides and recording of the webinar is embedded below so you can review the content if you joined us on the webinar or watch it for the first time. Webinar Video Watch the webinar […]
read more »Our team is very excited to release our redesigned navigation menu today. The short version is that all of the sections, pages and names have stayed the same but the design and menu locations have changed. We know that no matter how needed or welcome change is, it’s still can be a jolt at first. […]
read more »I love finding great tools that work incredibly well with our own customer feedback and reviews offering. The combo I’m outlining today will not only make your daily emails look better, it will add action to them as well. This is my email signature. It looks super pro, promotes my latest blog post and also […]
read more »Google announced on the Google My Business Forum today that when owners respond to reviews, the reviewers will now receive notification of that response. From the post: We’re launching notifications to inform your customers when you respond to their reviews, with plans to release mobile push notifications at a later date. When businesses respond to, […]
read more »How your business appears in Google’s mobile search results might make or break your next customer contacting you. While our service offers many components like Net Promoter Score, customer feedback, online review generation, notifications, reporting and more, many customers really value how we help market their business. Our co-founder and local search expert, Mike Blumenthal, […]
read more »Thanks to all of you who attended our April webinar! These webinars are a highlight for us – it’s our chance to connect with you all directly, show what we’re working on, and get your feedback, ideas and suggestions. This month, we talked about a very hot topic – the new Google Terms of Service […]
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