Pay It Forward On Small Business Saturday And Leave A Review

Launched in 2010 by American Express, Small Business Saturday aims to put focus on shopping at small businesses the Saturday between Black Friday and Cyber Monday. Last year’s event claimed to generate over $14.3 billion in sales at locally owned independent small businesses. Getting Behind #ShopSmall American Express does a solid job promoting this one-day […]

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Review Incentives? Are the Benefits Worth the Cost?

Reviews and testimonials are powerful social proof of your business’s capabilities but they are often hard to get. Incentives, including contests and discount coupons as well as direct rewards, often will increase your review counts. But at what cost? Should You Incentivize The Process to “Grease The Skids” and Facilitate Getting More Reviews? The major […]

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Make Using Net Promoter Score Your Small Business’s Next Big Move

Running a small business involves making a lot of decisions on a daily basis, some big and some small.  One decision every successful small business makes on a daily business is to provide great customer service.  But has your business made the decision to capture and evaluate your customer’s experience?  Using Net Promoter Score (NPS) […]

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GetFiveStars Customer Spotlight: Good CitiZEN Dog Training Wows Their 2 Legged Clients

The GetFiveStars Customer Spotlight will periodically highlight one of our customers to find out why their business chose our customer feedback platform, what they like about it, product suggestions, the results and more.  We’ll ask a handful of questions and their answers will be posted un-edited. For our first customer spotlight we talked with Andy […]

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