How to deal with customer complaints?

Start by understanding who your reviewers are and why they're writing their reviews. This will give you clarity, showing you how to respond. If they're unhappy, make things right. If they're misguided, share the facts. If they're abusive, monitor but do not engage with their complaints.

Common ways to handle customer complaints?

Common approaches include: Apologizing and owning mistakes, take the conversation offline, look for a win/win solution to the customer's problem. While these are common approaches to customer complaints, they're not always the best.

What are the 5 steps to handling a customer complaint?

Here are several approaches you can take: Ask for more information. Gather intel from customers. Apologize and look for opportunities to make things right. Offer incentives to compensate customers for the loss of their time and money. Ask customers for feedback or updates to their review.

What is the best way to respond to a customer complaint?

Here are some actionable steps you can take to respond to your customer complaints. (1.) Listen to your reviewer, (2.) be transparent, (3.) cite your sources, (4.) be timely, (5.) watch your tone, (6.) offer next steps, (7.) escalate to management, (8.) apply the 80/20 rule.

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Meet The Team In Seattle At MozCon Local 2017

February 17, 2017

A good part of the GetFiveStars team will be at MozCon Local 2017 in Seattle on February 27th & 28th as we have joined as a sponsor in addition to having our team presenting on both days.

Our company’s deep roots in local search and local digital marketing made this a perfect fit when choosing what events to sponsor and take part in for 2017. We’ll have multiple members of our team with an area and screens to demo our product so please stop by.

We have some exciting product releases coming up around the event for SMS text feedback requests and our new reporting engine. Both will roll out over the next few weeks but you can get a first hand look at them in Seattle.

We’re On Stage Too

Mike Blumenthal and I will be presenting multiple times at MozCon Local as well this year. Mike and I will be co-presenting some recent research and data we’ve done with GetFiveStars clients that will help outline the value of a good process and platform for your customer feedback and online review strategy. View the full schedule to see other times and topics Mike and I will be covering.

This event is always a great combination of Local University, MOZ and the awesome attendees. We’re looking forward to talking with you all, making new friends and new partnerships in Seattle. Stop by and say hi!

Aaron Weiche

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