GetFiveStars Release Notes – May 2016

We were busy in April and were in the ‘coding’ zone. So many great suggestions from you all. I hope you like some of the new features we just launched – here are the highlights:

New Setup Wizard

After watching how newcomers experience the first days of using GetFiveStars, we came up with this nifty new setup wizard as a guide. It helps you get started quickly and easily so that you can start receiving feedback and online reviews in record time.

GetFiveStars Setup Wizard

GetFiveStars Setup Wizard

The setup wizard automatically appears when you first set up a new business location, and it can be accessed any time from the Help menu:

Setup Help Menu

Setup Help Menu

Visual Email Template Editor

You might have spotted this in the setup wizard screenshot above; now your email templates are visual so you can see exactly how they will look to your customer. You can customize these and preview them immediately. We think this is a much nicer way to feel comfortable about what your customer sees.

Visual Email Editor

Visual Email Editor

Visual Feedback Page Editor

Similar to the visual email editor above, you can also customize your positive and Negative Feedback Pages this way too!

Visual Feedback Page Editor

Visual Feedback Page Editor

Add Your Title to Customer Feedback Responses

Responding to your customer’s feedback is a good practice (your customers expect it) and if you are using the Testimonials Widget it’s a great way to get more crawlable content on your website too. Many of you asked if you could add your title to the response, so that the customer knows who from the company is responding (e.g. Manager, Office Admin, CEO, …).

Now you can add your title to your response, so that it shows up to the customer email, and in the testimonial response.

Business Response to Customer Feedback

Title with feedback response

Performance Report Updates

We’ve added a new indicator to the Performance Report – Feedback Received. So now you can see all in the same row – How many feedback requests you have sent, what your email open rate is, how many feedbacks you have received, and how many online reviews for the period. We will continue to tweak the performance report to make it more meaningful and actionable for you.

Customer Feedback Performance Report

Customer Feedback Performance Report

As always, we want to hear your suggestions for how we can make GetFiveStars a better experience and better value for you. So don’t hesitate to reach out to us with your ideas and suggestions!

Ok, time for us to get back to work!

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p.s. The first week of each month, we will be publishing these “release notes” to share with you the new features and capabilities we’ve released. We also cover these in our monthly webinars, where we show demos and answer questions about them.

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About the Author

Don

Don is co-founder and President of GetFiveStars.

Don is a product manager at heart – he loves creating software and refining over and over again to it to make it a pleasure to use.

Prior to GetFiveStars , Don was an early member at successful Silicon Valley startups like Interwoven and Expand2Web. His clients have included Red Bull and Microsoft as well.

Don lives in the heart of Silicon Valley – San Jose California with his lovely wife and two daughters and loves to travel and surf.

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