In this customer webinar, Don showed some new features that we added in May, and a sneak peek of some new things that are coming over the next couple of weeks too.
The full recording of the webinar is posted below. We’ll be updating our webinars page with the June webinar date soon.
Webinar Agenda – New features, tips for optimizing your feedback requests for best results, & More
The following is the basic outline of what was covered during the May webinar.
- Optimizing Your Feedback Request open rates and conversion rates
- Third Email Follow-Up
- Public and Private Feedback Responses
- Online Review Report – huge improvements
- Questions, tips, and ideas
I’m personally excited about the upcoming release of the 3rd email follow-up (it’s really a 2nd reminder for those who haven’t left you feedback yet.) Based on our testing and research this makes a huge difference in your feedback response rates. I also know the public/private responses will lead to better customer interactions and more great content on your website if you are using our Testimonials Widget.
We’ll be blogging about the new features more as they release in June.
As always, we’d love to hear your thoughts and feedback!