How to deal with customer complaints?

Start by understanding who your reviewers are and why they're writing their reviews. This will give you clarity, showing you how to respond. If they're unhappy, make things right. If they're misguided, share the facts. If they're abusive, monitor but do not engage with their complaints.

Common ways to handle customer complaints?

Common approaches include: Apologizing and owning mistakes, take the conversation offline, look for a win/win solution to the customer's problem. While these are common approaches to customer complaints, they're not always the best.

What are the 5 steps to handling a customer complaint?

Here are several approaches you can take: Ask for more information. Gather intel from customers. Apologize and look for opportunities to make things right. Offer incentives to compensate customers for the loss of their time and money. Ask customers for feedback or updates to their review.

What is the best way to respond to a customer complaint?

Here are some actionable steps you can take to respond to your customer complaints. (1.) Listen to your reviewer, (2.) be transparent, (3.) cite your sources, (4.) be timely, (5.) watch your tone, (6.) offer next steps, (7.) escalate to management, (8.) apply the 80/20 rule.

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GetFiveStars Customer Webinar: March 2016

March 30, 2016

In this month’s webinar we covered a range of topics from letting your customers help you keep your website up-to-date (with testimonials) to a demo of how to install our testimonials widget, and review stars (rich snippets in Google results) best practices.

The full recording of the webinar is posted below. We’ll be updating our webinars page with the April webinar date soon.

Webinar Agenda – Customer generated content, responding to feedback, the Testimonials Widget, & More

The following is the basic outline of what was covered during the March webinar.

GetFiveStars Company Update
Customer generated content for your website
How to install the GetFiveStars Testimonials Widget on your website
Review Stars best practices
Integrating GetFiveStars with Quickbooks, Freshbooks, Salesforce, and 500+ other apps
Questions, tips, and ideas

I’m personally excited about the upcoming release of our new testimonials badge, and the ability to choose how many testimonials show on your website (both of these were demo’ed in the webinar).

We’ll be blogging about the new features more as they release in April.

As always, we’d love to hear your thoughts and feedback!

Don Campbell

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