How to deal with customer complaints?

Start by understanding who your reviewers are and why they're writing their reviews. This will give you clarity, showing you how to respond. If they're unhappy, make things right. If they're misguided, share the facts. If they're abusive, monitor but do not engage with their complaints.

Common ways to handle customer complaints?

Common approaches include: Apologizing and owning mistakes, take the conversation offline, look for a win/win solution to the customer's problem. While these are common approaches to customer complaints, they're not always the best.

What are the 5 steps to handling a customer complaint?

Here are several approaches you can take: Ask for more information. Gather intel from customers. Apologize and look for opportunities to make things right. Offer incentives to compensate customers for the loss of their time and money. Ask customers for feedback or updates to their review.

What is the best way to respond to a customer complaint?

Here are some actionable steps you can take to respond to your customer complaints. (1.) Listen to your reviewer, (2.) be transparent, (3.) cite your sources, (4.) be timely, (5.) watch your tone, (6.) offer next steps, (7.) escalate to management, (8.) apply the 80/20 rule.

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Customer Webinar #3 Recording – Kiosk Mode, New APIs, and More

March 31, 2015

We’re really enjoying these customer webinars. Each one has been packed with great questions and ideas from our customers. Here’s the recording for today’s webinar:

Here’s a quick summary of what we talked about in the webinar:

The new Kiosk Mode feature
New multi-location business reporting capabilities
Tons of new APIs for integrating with your systems
Attendance was great – we had tons of great questions and the feedback was awesome – thank you!

If you couldn’t attend, and still have questions or feedback, check out the recording above and let us know at [email protected]. We’d love to hear from you!

Don Campbell

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