How to deal with customer complaints?

Start by understanding who your reviewers are and why they're writing their reviews. This will give you clarity, showing you how to respond. If they're unhappy, make things right. If they're misguided, share the facts. If they're abusive, monitor but do not engage with their complaints.

Common ways to handle customer complaints?

Common approaches include: Apologizing and owning mistakes, take the conversation offline, look for a win/win solution to the customer's problem. While these are common approaches to customer complaints, they're not always the best.

What are the 5 steps to handling a customer complaint?

Here are several approaches you can take: Ask for more information. Gather intel from customers. Apologize and look for opportunities to make things right. Offer incentives to compensate customers for the loss of their time and money. Ask customers for feedback or updates to their review.

What is the best way to respond to a customer complaint?

Here are some actionable steps you can take to respond to your customer complaints. (1.) Listen to your reviewer, (2.) be transparent, (3.) cite your sources, (4.) be timely, (5.) watch your tone, (6.) offer next steps, (7.) escalate to management, (8.) apply the 80/20 rule.

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Customer Love

February 14, 2018

On this day of Valentines, we just wanted to take a minute to emphasize a few things.

Number 1, we love our customers

We are lucky, humbled and inspired to work with you and for you each day. It’s amazing to help you achieve success in your business. You are insurance agents, chefs, dog walkers, doctors, lawyers, Realtors, handymen and hundreds of other amazing professions and you trust us to help improve your business and marketing.

You might be a small business owner, a CEO, a CMO, head of digital marketing or an SEO, but you have a quest to listen to your customers and improve your business. It’s our core belief, that we can help you build a better business.

Number 2, listening to your customers shows you love them

When you show your customers that you value and desire their feedback, you are creating a healthy cycle of communication that benefits both sides.

Ratings, comments, reviews and insight stream into your account letting you know where you stand with your customer. It’s the modern day version of the grade school note asking “Do you like me? Check Yes or No”.

Didn’t Send Out Any Valentines?

If your business was able to drop a card or piece of candy in your customers’ Valentine box today, that’s awesome. If you didn’t get the chance, we can help you on every other day to show some customer love.

Think about using our service, and putting some love in your customer’s inbox. Asking someone how they feel is about the best way you can show them you care. We’d love to help you.

Happy Valentines day from our team (please check “yes”).

Aaron Weiche

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