How to deal with customer complaints?

Start by understanding who your reviewers are and why they're writing their reviews. This will give you clarity, showing you how to respond. If they're unhappy, make things right. If they're misguided, share the facts. If they're abusive, monitor but do not engage with their complaints.

Common ways to handle customer complaints?

Common approaches include: Apologizing and owning mistakes, take the conversation offline, look for a win/win solution to the customer's problem. While these are common approaches to customer complaints, they're not always the best.

What are the 5 steps to handling a customer complaint?

Here are several approaches you can take: Ask for more information. Gather intel from customers. Apologize and look for opportunities to make things right. Offer incentives to compensate customers for the loss of their time and money. Ask customers for feedback or updates to their review.

What is the best way to respond to a customer complaint?

Here are some actionable steps you can take to respond to your customer complaints. (1.) Listen to your reviewer, (2.) be transparent, (3.) cite your sources, (4.) be timely, (5.) watch your tone, (6.) offer next steps, (7.) escalate to management, (8.) apply the 80/20 rule.

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Combine WiseStamp With GetFiveStars For Great Looking Emails & Feedback

May 15, 2018

I love finding great tools that work incredibly well with our own customer feedback and reviews offering. The combo I’m outlining today will not only make your daily emails look better, it will add action to them as well.

This is my email signature. It looks super pro, promotes my latest blog post and also offers an easy link for customers to give us feedback at any time. Win, win, win.

WiseStamp is a beautiful and easy email signature generator that works across all of your popular email clients including Outlook, Mac mail, iPhone and more. They have a free version that covers the basics, but the big value to me is their Pro offering ($6 per month, paid annually) with it’s numerous options.

WiseStamp and GetFiveStars Together

The Pro options include dynamic content in your email signature, social icons and dozens more. The one option that relates to us is the ability to request feedback in your email signature. Now you can already do this with our Short URL in a regular email signature, but it won’t look anywhere near as great as WiseStamp does.

Step 1: Create your account and pay for the Pro plan.

Step 2: Customize your signature with theme options, contact information options and more.

Step 3: Select “Tools” under the Signature Apps section in the lower left and click on “Give Us Feedback”

Step 4: Complete the required information in the setting box. Add your title/text, your link (this will be your Short URL from the Feedback Settings Page in GetFiveStars) and select an icon.

Step 5: Hit SAVE and you are ready to export your signature into your email client(s) and start sending great looking emails that have your feedback call to action in every one.

You’re all set with better looking emails and another way to capture customer feedback and improve your business.

Aaron Weiche

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