Category Archives: GetFiveStars Features & Updates

Big Surveys Are A Big Mistake

Your customer’s time is valuable, incredibly valuable.  Many companies seem to forget this when it comes to capturing customer feedback using post experience surveys. When marketing to potential customers, successful campaigns factor in how to make a quick impact knowing that consumers are rarely focused on their messaging.  But somehow, the other end of the […]

read more »

Google to Notify Reviewers of Owner Responses

Google announced on the Google My Business Forum today that when owners respond to reviews, the reviewers will now receive notification of that response. From the post: We’re launching notifications to inform your customers when you respond to their reviews, with plans to release mobile push notifications at a later date. When businesses respond to, […]

read more »

A “Reviews Only” Diet Makes Your Business Unhealthy

Reviews at 3rd-party sites like Google, Facebook and Trip Advisor are no doubt valuable to your business.  Surveys have shown as many as 97% of consumers seek local reviews. Today’s consumer often finds a business, evaluates them and chooses to work with them thanks to the trust built from their reviews. With the opportunity to win […]

read more »