Category Archives: Customer Experience

A “Reviews Only” Diet Makes Your Business Unhealthy

Reviews at 3rd-party sites like Google, Facebook and Trip Advisor are no doubt valuable to your business.  Surveys have shown as many as 97% of consumers seek local reviews. Today’s consumer often finds a business, evaluates them and chooses to work with them thanks to the trust built from their reviews. With the opportunity to win […]

read more »

How Customers Can Build & Defend Your Online Reputation

Here is something you probably see daily online.  An upset customer takes to the Internet to voice their disappointment with a business.  More and more it’s not just on review sites, it’s in your Twitter stream or your Facebook feed. I came across this post on my local community group page this week, the group […]

read more »

Building Customer Feedback Into Customer Stories

The value of customer feedback is exponential. While many businesses look at customer feedback to pick out statements as testimonials or which customers to ask for online reviews, you can take it even further.  Customer feedback can be the spark for your content marketing with customer stories. Uncovering The Bigger Story & Winning More Business You’re asking […]

read more »