Author Archives: Mike Blumenthal

About Mike Blumenthal

With unmatched industry expertise and knowledge, Mike is a co-founder and serves as GetFiveStar’s Chief Review Officer helping our customers get the most of the platform. Mike is widely cited as the foremost Local Search expert in North America and affectionately known among his colleagues as ‘Professor Maps’.

Google to Notify Reviewers of Owner Responses

Google announced on the Google My Business Forum today that when owners respond to reviews, the reviewers will now receive notification of that response. From the post: We’re launching notifications to inform your customers when you respond to their reviews, with plans to release mobile push notifications at a later date. When businesses respond to, […]

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Indiana Attorney General Sues Hotel for Deceptive Review Practices

In what goes down as one of the dumbest review policies and practices ever, a hotel in Indiana solicited reviews from consumers and would then charge them $350 if the guest left a bad review. No surprise then that they were sued in Indiana State Court. Kara Kenney from rtv6 in Indianapolis reported  this week that the […]

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Something Amazing Happened On The Way To A Google Review

For Barbara Oliver, of Barbara Oliver Jewelry, something amazing happened on the way to a Google review. She got answers to her Google Questions. But not just any answer. Google’s Question & Answer Feature Barbara Oliver, like most small business owners, was alarmed when I called her and described the new Google Question & Answer […]

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